Customer Care

Last Edited On: August 6, 2024

At Borders & Beyond Prints, we understand that great fashion is only part of the experience. Exceptional customer care is at the heart of what we do. We are committed to providing personalized, efficient, and friendly support to ensure that every interaction with our brand leaves you feeling valued and appreciated.

Our Promise to You:

• Fast and Reliable Shipping: We know how exciting it is to receive a new purchase, which is why we work hard to ensure that your items are shipped quickly and securely. From the moment you place your order, we’re on it! We offer fast shipping options and provide tracking updates every step of the way so you’re always in the loop.
• Clear and Simple Returns: We get it—sometimes things just don’t work out. If for any reason you’re not satisfied with your order, our return policy has you covered. All returns must be initiated within 3 days of receiving your product, and our process is designed to be as hassle-free as possible. We’re here to assist you with return instructions and guide you through the process quickly and efficiently.
• Responsive Support Team: Whether you have questions about our products, need help with sizing, or require assistance with an order, our customer care team is always ready to help. We take pride in offering personalized support, and we’re just an email away. Reach out to us anytime, and we’ll be happy to assist you with whatever you need.
• Tailored Shopping Experience: We aim to create an experience that feels personalized and seamless. Need help choosing the perfect item? Our team can provide style recommendations and sizing guidance based on your preferences. We love helping our customers find pieces that align with their unique style.
• Exclusive Perks for Our Community: When you shop with us, you become part of the Borders & Beyond Prints family. By signing up for our newsletter, you’ll gain access to exclusive discounts, early product launches, and special promotions. As a thank you for your support, we also offer loyalty rewards and limited-time offers to our most valued customers.
• Customer Feedback is Key: We’re always striving to improve, and your feedback helps us make that happen. Whether it’s a suggestion, concern, or compliment, we want to hear from you. Your input allows us to continuously enhance the Borders & Beyond experience and ensure we’re meeting your needs.

At Borders & Beyond Prints, we care deeply about every customer who shops with us. We want you to feel as excited about wearing our designs as we are about creating them. Your satisfaction is our top priority, and we’ll always go the extra mile to make sure you’re happy with your experience.